"I can call him and he’ll have a hose here in an hour – and he doesn’t even sell hoses."
"Although [Bret Bothwell owner of Central Autobody] has aspirations of growing his own company to two dozen or more shops in the next decade, Bothwell has chosen to stick with a relatively smaller Akzo Nobel paint jobber, Oregon-based OnPace Finishing Solutions.
'I’d rather stay with a local guy,' Bothwell said. 'I could get a slightly better deal from somebody else, but I choose not to. Because of that, if we need a hose from Home Depot, I can call him and he’ll have a hose here in an hour – and he doesn’t even sell hoses. Whatever we need, he helps with.'"